Bookmein (Bookmein) is an online platform to provide a marketplace for customers and service providers/vendors that enables them in connecting with each other and conducting business in a convenient and organised manner by scheduling online appointments.
This legal document is an electronic record in terms of Information Technology Act, 2000, and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
While providing aforesaid online services, the issue of online privacy is extremely crucial for Bookmein which is committed to safeguarding the information provided by its users. Bookmein is dedicated to create a reasonably secured environment for its users.
We promise that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time, we may reveal general statistical information about our App/Site and visitors, such as number of visitors, number and type of Offers/Promotions etc. Your trust and confidence are our highest priority.
1. Online processes & type of information collected through Bookmein
2. Use and Disclosure of personal information
3. Choice or Opt out
4. Reasonable Security Practices & Procedures
5. Access or change your personally identifiable information
6. Grievance Redressal
7. Childrens Privacy
1. Online Processes & type of information collected through the app
User registering at the Bookmein may go through following processes:
- User registration
- User access to its online materials
- User access to its account details
- User access to its payment history
- User access to offers
2. Use and Disclosure of personal information
The personally identifiable information is supplied voluntarily for some of the following purposes:
Registration Data & Other Optional Information for users who are seeking services (Customers): You will be asked to register on registration link. During registration you will be requested to complete a registration form setting out basic online contact information about yourself. Such sensitive personal information shall include but not limited to following:
Social data from facebook, linkedin, google plus, twitter and other platforms as approved by user.
Registration Data & Other Optional Information for users who are providing services (Service Providers/Vendors): You will be asked to register on registration link. During registration you will be requested to complete a registration form setting out basic online contact information about yourself. Such sensitive personal information shall include but not limited to following:
Business name, address, email id, work timings, holidays, slogan, turnover, owner name, manager name, services provided, service costs, time taken, service category, description, phones, customers per slot, social links (Facebook, google+, twitter, linkedIn) and booking slots availability.
Further, the fields are marked as mandatory or optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Bookmein.
E-mail information: You agree and acknowledge that when we receive e-mails from you, we may retain the content of any e-mail messages sent to us, as well as details of your e-mail address. You further agree and acknowledge that Bookmein shall use your email id and mobile number information for sending promotional messages from time to time.
If you send us personal correspondence, such as letters, or if other users or third parties send us correspondence about your activities or postings on the App/Site, we may collect such information into a file specific to you.
Data for analytics: We collect small amounts of information/data contained in your browser for data analytics. Data analytics helps us track your navigation so that we can tailor our offerings to your specific needs. The kind of information that may be stored on our data analytics includes registration data so that a user does not need to re-enter the information every time he/she visits a particular area, user IP address/, user ISP details, user browser, URL that you just came from (whether this URL is on our App/site or not), which IP address/URL you next go to (whether this IP address/URL is on our App./site or not), devices OS details, Current Latitude, Current Longitude, Device Token, Device Type, App Version, Date registered on, Last Logged in, Logged in Latitude, Logged in Longitude, Active, Suspend Reason, Other Reason and Last updated on. You allow us, agree and acknowledge for aforesaid data gathering and analytics so as to get personalized offerings to your specific needs.
Also, we use data collection devices such as "cookies" on certain pages to help analyze our web/App page flow, measure promotional effectiveness, and promote trust and safety.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback for other users, we retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
Our use of your information
We use your personal information to facilitate the services you request. We do not sell, rent, trade or exchange any personally-identifying information of our Users. We may provide your collected information to our affiliates and service providers under contract (such as customer care, data analytics) to support the operation of the App/Website and our services. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to: resolve disputes; troubleshoot problems; help promote safe trading; collect fees owned; measure consumer interest in the services provided by us, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our User Agreement, and in general to improve the user experience and make it comparable to other websites/apps; and as otherwise described to you at the time of collection. In our efforts to continually improve our product and service offerings, we collect and analyze demographic, profile and usage data about our users' activity on our Site/App.
We use your personal information to improve our platform, improve the App/Site's contents and product offerings, prevent or detect fraud or abuses of our website/app and tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site.
Our Disclosure of your information
Internal Service Providers
Other Corporate Entities
3. Choice/Opt outsBookmein gives you the choice regarding the collection and usage of your personally identifiable information. During registration for joining our mailing list, we request for contact information in order to send bulletins and for advertising purposes. You may therefore choose to opt out of providing such information.
Further, once you are registered at the Bookmein, you will have the option at any stage to inform us that you no longer wish to receive future e-mails and you may unsubscribe by contacting on unsubscribe link on our app/web. Further, as per Rule 5(7) of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008, you have an option to withdraw your consent for use of your sensitive personal data given earlier to us. Such withdrawal of consent shall be sent in writing to our registered address.
4. Reasonable Security Practices As per I.T.Act, 2000 and its Rules
We have implemented reasonable security practices as per Rule 8 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008.
Access to your personal account online is password protected. We will not release your account password to any person. In the event that you forget your password, you may generate an on-line request for your password to be sent to you by e-mail at the e-mail address used during registration.
Bookmein has implemented reasonably stringent, internationally acceptable standards of technology, managerial security, technical security, operational security and physical security in order to protect personally identifiable information from loss, misuse, disclosure, alteration or destruction. The data resides behind a firewall, with access restricted to authorized personnel of Bookmein.
Bookmein has implemented Reasonable Security Practices & Procedures as required by the Information Technology Act, 2000 rules including any amendment in the said Act and its rules. By complying with such provisions, Bookmein assures you reasonable care and control over its I.T. and Security operations under sections 43, 43A, 45, 66, 72A & 85 of I.T.Act, 2000 and I.T.A.A, 2008 including related rules and therefore you agree and acknowledge that Bookmein shall not be held responsible for any activity in your account which results from your failure to keep your own password/device secured.
Further, if visitors/hackers/other users spam your message box using bombing technique then we shall not to be held responsible for said problems. By using this web/app you agree that Bookmein shall not be held responsible for any uncontrollable security attacks including but not limited to SSL Failures and in such cases you agree that Bookmein shall not be held responsible for any type of privacy related damages, financial losses, loss of opportunity, legal cost, business losses, reputation loss, direct and indirect losses that may occur to you as per the Provisions of Section 43, 43A and 45 of Information Technology Act, 2000 including any amendments in the said Act and any other laws of India for the time being in force. You further agree that Bookmeins management shall not be held responsible directly or indirectly for any cyber crimes related criminal liabilities under I.T.Act,2000 relating to your information as you have agreed and acknowledged that management of Bookmein complies with due diligence ( reasonable care & controls) requirements of I.T.Act,2000 including its rules and amendments.
Our reasonable security practices & procedures include but not limited to following:
Complete site runs on the https protocol, with settings to obviate
disable lower quality encryption protocols
Firewall in use at the internet gateway level
Firewall on the web and database servers
Cross Site Scripting prevention
Database injection protection
Regular updates to OS, Web and Database servers
Limited access to servers based on requirement
Sanity checks for all user submitted data
Usage of Virtual Private Servers on Linode
User data kept in separate tables to ensure limited access
User account passwords stored in bcrypt values known to be resistant to current known attacks
Automated Database backups
Complete activity logs being maintained
Only bare minimum data stored as needed
Access controls implemented to prevent access of unauthorised data
Cyber Crime, Cyber Law & Reasonable Security Practices Awareness program for Bookmein team to have managerial and operational security practices.
Further, you also agree and acknowledge that Bookmein management shall never be held responsible regarding privacy of your sensitive personal data in case of sharing your sensitive personal data to any authorized cyber investigation agency of appropriate government authorities under sections 67C, 69, 69A, 69B, 70B, 79 and 80 of I.T.Act,2000 including its amendments and rules.
5. Access or change of your personally identifiable information
To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information. If you have registered your profile on Bookmein, your registered user ID, Password and other credentials (if any) are required in order to access your profile information.
6. Grievance Redressal
If you have any questions or grievances regarding the privacy statement, practices of the site, or any other transaction issue, please contact our grievance officer on email@example.com We have appointed our grievance officer as per Rule 5 (9) of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008 and you can contact him (Name: Ms. Pallavi Kulkarni) on firstname.lastname@example.org
7. What about children's privacy?
Use of Bookmein is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are under the age of 18, you cannot subscribe on the App/web. If you wish to register on the Site/App then such subscription shall be made by your legal guardian or parent.